Responsible for

  • Understanding of Desktop Support and Software Licensing Services.
  • Uses creativity and innovation to automate and streamline processes and procedures.
  • Understands customer support, likes to work with people and can ensure that the customer is satisfied.
  • Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.
  • Working knowledge of Excel spreadsheets.


Required Experience

  • Strong communication/ leadership skills.
  • Strong influence, collaboration and negotiation experience.
  • Ability to collaborate with supporting resources across business and/or functional lines.
  • Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
  • Act as the escalation point for high priority support issues.
  • Ability to interpret end user license agreements.
  • Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
  • Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).
  • Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
  • Must be knowledgeable in the English language/speak clearly and understandably use the English language.


Local candidates preferred, but onsite interviews are REQUIRED.

Send resumes to: deemsys hr email